Return or refunds.
The paintings are sold in existing condition. Each painting is a unique original and may differ slightly from the image on the website. 14 days right of withdrawal is applicable when buying an existing painting.
Custom paintings
When ordering custom paintings, a non-refundable deposit is required (30% of the price). When the deposit is paid, the buyer has approved the terms and conditions stated on this page. Custom paintings are not adjusted after the work has been completed.
Shipping policy
The customer comes and collects the painting at ByHanells studio in Vasastan/Västmannagatan. The paintings can also be delivered by DHL (or similar third party) to the adress supplied at the time of purchase for an additional cost. At the moment, we only deliver to addresses in Sweden.
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Delivery time
Existing paintings: approx. 2 weeks
Custom paintings: approx. 1 month.
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Copyright
Copyright for all paintings belongs to the artist and will continue to do so after the painting is sold.
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Company
BY HANELL is a brand owned by Caroline Hanell AB, 559285-9812.
Västmannagatan 80, 113 26 Stockholm, Sweden.